Privacy Policy

Last updated: 9 September 2025

Thank you for visiting our website (the “Website”), operated by Crawford Brands Ltd (“we”, “us”, “our”). We are the seller of record for all purchases made via this Website.

We take the privacy of our customers seriously. This Privacy Policy explains what personal information (“Personal Information”) we collect, how we use it, and the rights you have in relation to your data. By using our Website, you agree to the practices described in this Privacy Policy.

Company details:
Crawford Brands Ltd #12519040
Registered office: 100 Queen Street, Newton Abbot, Devon TQ12 2EU
Contact: info@crawfordbrands.com

 

1. Information We Collect

We may collect and process the following information when you interact with our Website:

• Account creation: Name, email address, postal address, phone number (optional), order history.

• Purchases: Name, email address, billing and shipping addresses, clothing/shoe size (if applicable), payment details, and product details.

• Contact forms / customer service: Name, email address, phone number (optional), and the content of your message.

• Newsletter subscriptions: Name and email address.

• Browsing data: IP address, browser type and version, time zone setting, operating system, and Website usage data.

• Competitions / surveys: Any Personal Information you provide to participate.

2. How We Use Your Information

We process your Personal Information to:

• Fulfill and deliver your orders.

• Provide customer service and respond to inquiries.

• Manage your account and order history.

• Send you updates, offers, and newsletters (if you opt-in).

• Improve our Website and services through analytics.

• Comply with legal and regulatory obligations.

Our lawful bases for processing include performance of a contract, compliance with legal obligations, consent (for marketing/newsletters), and our legitimate interests in operating and improving our business.

 

3. Marketing

We may send you marketing communications about our products, services, and promotions by email, SMS, or post.

• You may opt out at any time by clicking “unsubscribe” in our emails or contacting us at privacy@crawfordbrands.com

4. Sharing Your Information

We do not sell your Personal Information. We may share it with:

• Service providers such as payment processors, IT support, email and hosting providers, and fulfillment partners.

• Professional advisers (e.g. lawyers, auditors, insurers).

• HMRC and other regulators where required by law.

• Successors in the event of a business sale or transfer.

All third parties are required to keep your information secure and use it only for the purposes we specify.

5. International Transfers

Some of our service providers may process your data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

6. Cookies

We use cookies to improve your browsing experience and analyse Website usage. You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect site functionality.

7. Data Retention

We keep your Personal Information only as long as necessary for the purposes described above:

• Order and payment records: up to 7 years (for tax and accounting purposes).

• Account/marketing data: until you close your account or unsubscribe (or after 2 years of inactivity).

• Competition/survey entries: up to 12 months.

8. Your Rights

You have rights under data protection law, including the right to:

• Access the information we hold about you.

• Request correction or deletion of your data.

• Object to or restrict processing.

• Withdraw consent (where processing is based on consent).

• Request data portability.

To exercise these rights, please contact us at info@crawfordbrands.com

 

9. Security

We use appropriate technical and organizational measures to protect your data, including secure servers, restricted access, and encrypted payment processing. However, no online transmission can be guaranteed to be completely secure.

10. Children

Our Website is not intended for children under 13, and we do not knowingly collect Personal Information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time by publishing the new version on this page. Please check regularly to stay informed.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Crawford Brands Ltd
Email: info@crawfordbrands.com

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